At Urban Plants, we take pride in delivering healthy, gift-ready plants that thrive in your home. Because our products are living plants, we handle returns and exchanges on a case-by-case basis.

Returns

We accept returns only for plants damaged during delivery or pickup.

• You must contact us within 48 hours of receiving your order.

• Please provide a clear photo showing the issue.

• Once we assess the damage, we will provide a full refund or replacement, at your choice.

Exchanges

We accept exchanges for defective or damaged plants.

• Contact us within 48 hours of delivery or pickup.

• Provide a clear photo of the issue.

• We will arrange a replacement plant of equal value.

Important Notes

• Plants must be returned or exchanged according to our instructions.

• Because plants are living products, we cannot accept returns for change of mind or general dissatisfaction.

• Timely notice allows us to respond fairly and ensure your plant arrives healthy.

Thank you for supporting local plants and helping us care for living products!