Return & Exchange Policy

At Urban Plants, we take pride in delivering healthy, gift-ready plants that thrive in your home. Because our products are living plants, all returns are handled on a case-by-case basis only.

We accept returns and exchanges for plants damaged on delivery. If you notice any issues with your plant upon delivery or pickup, please take a clear photo and contact us immediately. This helps us quickly assess the situation and provide the best solution.

We aim to ensure every plant arrives in great condition, and your timely notice allows us to respond fairly and efficiently.

Thank you for supporting local plants and helping us care for our living products!